Privacy Policy and Terms of Use

The effective date of this privacy notice is May 24, 2018.

Introduction

This privacy notice applies to personal data collected or used by Dental Polyclinic Apolonija. Dental Polyclinic Apolonija appreciates your interest in our Polyclinic and the services you have shown by visiting our websites, www.lauc.net/apolonija or related communication channels, including, among others, social media pages and/or channels and blogs (collectively, the “Stomatološka poliklinička Apolonija Websites”). This privacy notice applies to all personal data that Dental Polyclinic Apolonija collects when you interact with Dental Polyclinic Apolonija, for example when you visit our websites, use/purchase services offered by Dental Polyclinic Apolonija, subscribe to newsletters, contact the Polyclinic staff, interact with Dental Polyclinic Apolonija as a patient, business user, supplier, business partner, etc. This includes, among others, all types of personal data collected online or offline. Some groups of data collected by the Apolonija Dental Clinic relate to types of data with special requirements (e.g., medical data). The purpose of collecting and processing such data is to provide healthcare services/care/treatment and medical diagnosis by the Apolonija Dental Clinic. The Apolonija Dental Clinic may forward this data to third parties for processing – processors. The Apolonija Dental Clinic only cooperates with processors who have adapted their operations to the General Data Protection Regulation (GDPR). The Apolonija Dental Clinic may disclose this data to recipients on a legal basis.

Why do we ask you to share personal information?

We ask that you share your personal information with us for the following purposes:

Receiving information about the services of the Apolonija Dental Clinic;
Participation in the online communities of the Apolonija Dental Clinic, including our social media channels/pages and blogs;
Saving your preferences for future interactions and communication with Dental Polyclinic Apolonia;
Help develop services and design campaigns tailored to you, optimize customer support and continuously improve our websites;
Helping to improve our services and enabling Apolonija Dental Clinic to regularly inform you about new services or to include you in their testing;
Solving problems concerning users and/or services;
Services provided by the Dental Polyclinic Apolonija
Receiving customized messages, special offers and advertising content in accordance with your interests, based on the information you have shared with us, as well as on the basis of information we have collected through cookies or similar techniques regarding your use of Stomatološka poliklinika Apolonia websites / pages on social networks / blogs.

When you do business with Apolonija Dental Clinic as a business user, supplier or business partner, we will ask you to share your personal data with us for the following purposes (among others):

Customer relationship management
Ensuring access to information
Encouraging communication
Analysis and understanding of user interaction
Implementation of security programs
Assistance to the Apolonija Dental Clinic in participating in certification programs
Answering questions or resolving requests for services, as well as providing information about their status
Offering a satisfaction survey after your question is answered or your request is resolved

In general, we only process your personal data for the purposes we have informed you about. If we use it for other (similar) purposes, additional data protection measures will be applied if legally required.

The type of personal information we may collect

When you interact with Dental Polyclinic Apolonija, for example by purchasing a product or through the Website (e.g. if you indicate that you like it on Facebook), we may request or receive certain information such as:

Your name;
Your email address;
Your phone number;
Your social network profile;
Your gender;
Your age;
information about the products and services you have purchased;
Your use of the Apolonija Dental Polyclinic websites or activities on them;
Your interests and
Other information about your online behavior.

LIST OF DATA COLLECTED UPON ARRIVAL AT THE POLYCLINIC:

PERSONAL DATA: name, surname, telephone number (home phone, business phone, mobile phone), address, personal identification number, e-mail, OIB, date of birth

DETAILED GENERAL MEDICAL AND DENTAL HISTORY : heart disease (heart attack, endocarditis, heart defects, valve disease, heart pacemaker), stroke, high blood pressure, bleeding disorder, blood clots, anemia, asthma, bronchitis, tuberculosis, jaundice, enlarged glands, sinusitis, gastrointestinal ulcer, oral candidiasis, thyroid disease, arthritis, leukemia, glaucoma, epilepsy (seizures, dizziness), diabetes, herpes, sexually transmitted disease, eating disorders (anorexia, bulimia), depression, neurosis, psychosis, cancerous diseases (tumors, malignancies), rheumatic fever, endocarditis, artificial heart valve, jaundice, heart pacemaker, allergies, enlarged glands, psychiatric treatment, diabetes, menarche, dental status

OTHER QUESTIONS: how you found out about us, referred by, have you ever received a blood transfusion, have you been exposed to the AIDS virus (HIV), are you HIV seropositive, have you had hepatitis, have you been treated by a medical doctor in the last two years, have you been hospitalized in the last two years, have you ever been treated with radiation to the head or neck, do you smoke, do you take any medications permanently or occasionally (aspirin, andol, thyroid medications, insulin, hormones, contraceptives, tranquilizers, sedatives, antidepressants, appetite regulators, cortisone, steroids, cytostatics), do you use herbal preparations, do you have allergies to certain medications, do you have any other allergies (e.g. to latex, rubber or some metals), do you have skin allergies, have you or anyone in your family had complications during local or general anesthesia, what type of anesthetic are you allergic to, do you take birth control pills, are you pregnant, are you breastfeeding, are you taking hormone therapy for women in menopause, are you currently having dental or oral cavity treatment privately or in another clinic with a specialist?

REASONS FOR PATIENTS’ COMING : toothache, jaw pain, joint pain, cavities, fillings, changes in the oral mucosa, changes in the teeth, changes in the gums, bite problems, functional problems (clicking joints, pain and tension in the jaw muscles), aesthetics

MEDICAL DOCUMENTATION: TMJ form : subjective assessment of impaired function (before therapy, after certain periods of wearing a splint, orthodontic appliance and retention)

TMJ form : subjective assessment of clicks (before therapy, after certain periods of wearing a splint, orthodontic appliance and retention)

INFORMED CONSENT: general, orthodontic (patient diagnosis and therapy plan), implantology prosthetic/prosthetic (therapy plan)

PATIENT CARDS: procedures performed, accurate factory data on implanted implants (label), accurate factory data on implanted dermal fillers (label)

WORK ORDERS: prosthetic (therapy plan, type of work, material from which the work is made, system of installed implants, color), orthodontic (type of appliance, color of appliance, additional parts), gender

FORM ABOUT DOWNLOADED DOCUMENTATION (X-ray images, photographs and embedded models): embedded models of patients, photographs of patients, impressions for the creation of temporary prosthetic works, X-ray images (intraoral, LL, orthopan, CBCT), radiological findings

HISTORY OF THE DISEASE: a detailed description of the patient’s condition

We ask the patient for as much medical information as possible so that we can provide quality service and not jeopardize the patient’s health due to ignorance of key medical details.

In addition, depending on the settings you choose on various social networks and on the websites of the Dental Clinic Apolonija, certain personal information about your online activities and social media profiles (e.g. interests, marital status, gender, username, photo, comments you have posted, etc.) may be shared with the Dental Clinic Apolonija.

In addition, we may collect personal information through cookies or similar techniques , including, but not limited to, the following:

Your IP address;
Your cookie ID;
Your internet browser;
Your location;
Web pages you visit on our websites;
Advertisements you have viewed or selected;
etc.

When you interact with Dental Polyclinic Apolonija as a business user, supplier or business partner, we may collect the following information:

Your name
Your email address
Your phone number
Your picture
Your IP address
Your business address
Name and address of the company you work for
Personal details that might be relevant to the business relationship, e.g., your hobbies, age

Various ways of collecting personal data

You can share personal data with Apolonia Dental Clinic in several ways, including but not limited to:

Communication with the Apolonija Dental Clinic. This may be related to the service, and may include the content of inquiries or requests you have sent to us;
Communication with some of the staff of the Apolonija Dental Polyclinic by e-mail, telephone or in writing;
Ordering/purchasing services;
Participation in a promotion, game or competition;
Participation in activities on social networks related to the promotion of the Apolonija Dental Clinic (e.g. by selecting the “like” or “share” options);
Request to receive messages on a mobile phone/device;
Pre-registration for news updates from the Apolonija Dental Clinic;
Voluntary participation in service testing or surveys;
Social login (e.g. using Facebook or LinkedIn login details to create an account or log in);
When using related services and/or applications of Stomatologica Poliklinik Apolonija, you may be asked to choose whether you want to share data with Stomatolska Poliklinik Apolonija (e.g. usage or location data);
Cookies placed on your computer or mobile device when you visit our websites;
Monitoring of social networks: Dental Polyclinic Apolonija can search the Internet for relevant and publicly available content and use it to improve its products or services, solve user problems and provide targeted marketing content.

When you communicate with Apolonija Dental Clinic as a business user, supplier or business partner:

Providing services at the Apolonija Dental Clinic
Communication with the Dental Polyclinic Apolonija
Developing partnerships
When accessing the facilities or systems of the Dental Polyclinic Apolonija
Participation in fairs, events or promotions
Voluntary participation in testing or surveys
Call Recording: Dental Clinic Apolonija may record telephone calls with you for training, quality improvement and compliance reasons.

We may also receive your personal information when we acquire another company of which you are a client. If you do not want Apolonija Dental Clinic to use personal information that you have not provided yourself, you can tell us at any time on the Apolonija Dental Clinic privacy website.

Sharing personal information with others

We may share your personal information with service providers, business partners and other third parties, in accordance with applicable law.

For example, Stomatološka poliklinika Apolonija may offer you a service as part of a marketing offer with another company (business partner). Agreements with these business partners will limit the purposes for which your personal data may be used and disclosed and will require adequate protection of your personal data. Before processing your data for the purpose of a joint marketing offer, we will inform you that such a relationship exists and which companies are involved.

Dental Polyclinic Apolonija may also share your data with other companies such as IT and communications service providers, testing companies, data management partners and other parties that enable Dental Polyclinic Apolonija to provide services.

When you communicate with the Apolonija Dental Clinic as a business user, supplier or business partner, the Apolonija Dental Clinic may disclose personal information available in reports and other materials provided to you and/or your company for the purposes of cooperation with another business partner and/or supplier.

If we are required by law to obtain your consent or for some other reason we believe your consent is necessary in certain circumstances, we will ask for it before sharing your personal information.

Dental Polyclinic Apolonija will disclose personal information only in accordance with this privacy notice and/or when required to do so by law.

It may happen that Dental Polyclinic Apolonija sells a business unit or part of it to another company. Such a transfer of ownership may include the transfer of your personal data directly related to that part of the company’s business to the buyer.

Your rights

Once you have provided us with your personal information, you will have reasonable access to that information so that you can update, change or, if legally possible, delete it. Therefore, we refer you to the contact email of the Dental Polyclinic Apolonija for privacy through which you can exercise your rights. You can also ask other questions regarding privacy or express your complaints regarding privacy violations through this contact.

In the commercial messages we send you, you will have the option to unsubscribe from the mailing list.

We recommend that you keep your personal settings and personal data complete and up-to-date.

The options you have

We want to get to know you better so we can provide you with better service, while respecting your choices about how we use your personal information.

If required by local law, we will seek your consent to transfer personal information outside of your geographic region.

If you do not want us to send you personalized offers or information, you can let us know by checking the appropriate box on the registration form, or you can choose to opt out in the emails you receive.

If required by local law, we will ask for acceptance or confirmation of consent for further processing of personal data. For example, if required by local law, we will only send you news notifications if you have subscribed to them. Similarly, if required by local law, we will ask you for your consent before using sophisticated profiling techniques.

It is possible that you have previously provided us with your personal information by filling out a dental record/medical history or in some other way. Your decision not to register now will not affect the personal information you have already provided to Dental Polyclinic Apolonija. Of course, you always have the option to unsubscribe from all targeted messages from Dental Polyclinic Apolonija or change your personal profile information, as described in the “Your Rights” section.

Requests to stop tracking

Dental polyclinic Apolonija takes privacy and security issues very seriously and strives to put its users first in all aspects of business. Dental Polyclinic Apolonija uses cookies to help you get the most out of the Dental Polyclinic Apolonija website.

Please note that Stomatološka poliklinika Apolonija does not currently use a technical solution that would allow us to respond to your internet browser’s requests to stop tracking. However, to manage your cookie preferences, you can change your cookie settings in your browser settings at any time. You can accept all or certain cookies. If you do disable our cookies in your browser settings, you will notice that certain parts of our websites will not work.

In the list below you can find additional information on how to change cookie settings in the browser you are using:

https://www.google.com/intl/en/policies/technologies/managing/
http://support.mozilla.com/en-GB/kb/Cookies#w_cookie-settings
http://windows.microsoft.com/en-GB/windows-vista/Block-or-allow-cookies
http://www.apple.com/safari/features.html#security

The websites of the Dental Polyclinic Apolonija also use Flash cookies. Flash cookies can be removed by managing your Flash Player settings. Depending on your version of Internet Explorer (or other browser) and media player, you may be able to manage Flash cookies using your browser. You can manage Flash cookies by visiting the Adobe website . Please note that restricting the use of Flash cookies may affect the features that are available to you.

Social networks

If you are a member of various social networks such as Facebook, Twitter, Yammer, Pinterest, Instagram, LinkedIn, etc., you should be familiar with the tools provided by these sites that allow you to choose how to share personal information on your social network profiles.

Dental Polyclinic Apolonia is bound by the privacy practices or policies of those third parties, as well as its own internal social media policies and this privacy policy, so we encourage you to read the applicable privacy notices, terms of use, and similar information about how your personal information is used on those social networks.

In addition, depending on your choices regarding settings on various social networking sites, – and/or in combination with your settings on the websites of Dental Polyclinic Apolonija, certain personal data may be shared with Dental Polyclinic Apolonija, for example information about your online activities, social networking profiles (e.g. interests, marital status, gender, username, photo, comments and content you have posted/shared, etc.).

Links to other websites

As you navigate through the Apolonija Dental Clinic websites, you may come across links to other convenient information websites. These websites may operate independently of Apolonija Dental Clinic and may have their own privacy notices, statements or policies. We strongly encourage you to review them to learn how your personal information may be processed in connection with these websites, as we are not responsible for the content of websites that are not owned or operated by Apolonija Dental Clinic, nor for the use or privacy practices of those websites.

Cloud computing

Dental Polyclinic Apolonija may store your personal data in the cloud. This means that your personal data may be processed by a cloud service provider on behalf of Dental Polyclinic Apolonija and that the data may be stored in various locations around the world. Dental Polyclinic Apolonija uses organizational and contractual measures to protect your personal data and imposes similar, but no less restrictive, requirements on cloud service providers, including requirements that your personal data be processed exclusively for the purposes mentioned above.

How we protect your personal data

We accept and take seriously our responsibility to protect the personal information you entrust to Apolonija Dental Clinic from loss, misuse, or unauthorized access. Apolonija Dental Clinic uses various security technologies and organizational procedures to help protect your personal information. For example, we implement access controls, use firewalls, secure servers, and encrypt certain types of data.

Special information for parents

Although the websites of the Dental Polyclinic Apolonija are generally not intended for children under the age of 16, the policies of the Dental Polyclinic Apolonija require compliance with the law when it requires the permission of a parent or guardian before collecting, using or disclosing information about children.
Dental Polyclinic Apolonija strongly recommends that parents actively participate in monitoring their children’s online activities. If you believe that we have collected personal information from a person under the age of 16, please contact us via the Dental Polyclinic Apolonija privacy contact email –
.

Privacy Notice Changes

The services provided by Dental Clinic Apolonija are always evolving, and the form and nature of the services provided by Dental Clinic Apolonija may change from time to time without prior notice. For this reason, we reserve the right to periodically change or add content to this privacy notice, and we will publish any revised content on our websites.

We will post a prominent notice on our privacy notice website to notify you of any material changes to the privacy notice and will indicate at the top of the notice the date it was last updated. We encourage you to check the website frequently for a more recent version.

The new privacy notice will be effective upon posting, and if you do not accept the changed notice, you should change your preferences or consider stopping using the Apolonija Dental Clinic websites. If you continue to access or use our services after the said changes become effective, you agree to be bound by the changed privacy notice.